Sales Supervisor: Marcella

Company: Leap Inc.
Location: San Francisco
Posted on: November 15, 2024

Job Description:

. This leader will play an integral role in developing a world class store team and delivering top notch customer experience.
The Leap platform launches and operates insight-driven retail stores for modern/emerging brands with better performance and less risk. Among the trailblazing brands we work with are: ASTR the Label, ThirdLove, Rent the Runway, Ring Concierge, Malbon Golf, Frankies Bikinis, Bad Birdies, True Classic Tees and many more.
What We're Looking For:

• Influence and inspire a team to create memorable in store experiences and foster a positive environment.
  
• Execute action plans in partnership with the Store Leader to drive sales and client engagement.
  
• Ensure store standards are maintained; cleanliness, visual merchandising and operational tasks (inventory counts, tagging, receiving + processing shipment).
  
• Support with activations and new store openings as needed.
  
• Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus.
  
• Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures.
  
• Keep an agile work schedule; including days, nights, weekends, holidays.
  
• One or more years of direct and/or indirect management experience.
  
• Two or more years of customer service and/or retail experience; background in similar category preferred.
  
• Must be at least 18+ years of age.
  
• Maintain an active floor presence, including standing and walking for extended periods of time.
  
• Comfortability using a ladder and lifting a maximum of 50lbs.
  
  Who YOU Are:
  
  
• People Leader - effectively guides and motivates others through coaching and mentoring, assists with training and building a bench of future leaders.
  
• Customer Obsessed/Hospitality Driven - seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
  
• Adaptable & Entrepreneurial - navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve.
  
• Collaborator - actively seeks and provides feedback, thrives on building relationships and working with teams.
  
• Professional - punctual, accountable and honest; takes initiative and demonstrates strong work ethic.
  
• Brand Advocate/Category Expert - keeps up with trends/fashion/news in related industry; shows passion and ability to teach and educate employees + customers on product.
  
• Detail Oriented - operates with high efficiency and effectiveness, consistently produces polished and quality work.
  
  Measures of Success:
  
  
• Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT).
  
• Clienteling: Client Outreach, Networking NPS (net promoter score).
  
• Ability to accomplish tasks + meet deadlines effectively.
  
  Leap Perks:
  
  
• Employee discount + wardrobe allotment for participating Leap brands.
  
• Bonus Eligible.
  
• 401K.
  
• Accrued PTO for those eligible (blackout periods apply).
  
• Medical, Dental & Vision benefits (must avg 32hrs+/wk).
  
• Employee Assistant Program.
  
  If you're passionate about helping emerging brands succeed and being an integral part of the revolution of retail, a career at Leap could be your ideal match.
  Salary: $21/hr. - $23/hr.
  In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
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Keywords: Leap Inc., Novato , Sales Supervisor: Marcella, Sales , San Francisco, California