Head of Operational Excellence & Chief of Staff to the CEO

Company: Nova Talent
Location: San Francisco
Posted on: November 18, 2024

Job Description:

Position: Head of Operational Excellence & Chief of Staff to the CEOLocation: Based in San Francisco, with in-office presence once a weekAbout the Role:We're seeking a highly organized Head of Operational Excellence & Chief of Staff to support our CEO and drive key initiatives that enhance our operational efficiency and cross-functional alignment. This is a 100% Individual Contributor role and not a Management position. This dual-role position combines strategic program management with direct support to the CEO, making it ideal for someone looking to have a broad impact on the company's growth and success. You'll be a trusted partner in building organizational clarity and efficiency, working closely with senior leaders to improve processes, enhance collaboration, and ensure alignment with our strategic goals.Responsibilities:Operational Excellence: Lead cross-functional initiatives to optimize organizational efficiency, identify process improvements, and implement systems that drive results.Strategic Program Management: Partner with Product, Marketing, Sales, Engineering, and Finance to drive company-wide projects, ensuring they align with our long-term goals.Calendar & Meeting Coordination: Manage the integrated company calendar, coordinate cross-departmental meetings, prepare agendas, and ensure thorough follow-ups. (Note: This is not an EA role; the team already has an Executive Assistant on staff.)Process Improvement & Detail-Oriented Leadership: Approach every process with meticulous attention to detail, taking "personal offense" to inefficiencies. Develop solutions to address bottlenecks and implement streamlined workflows.Executive Advisory & Data-Driven Insights: Serve as a strategic partner to the CEO, providing data-backed insights, recommendations, and solutions to operational challenges.Cross-Functional Collaboration & Communication: Enhance communication across teams, promoting transparency and seamless execution of company-wide initiatives.Delegation & Accountability: Ensure senior managers understand and execute on key initiatives. Identify and suss out the ability to delegate effectively and follow through to ensure successful completion of tasks.Mentorship & Development: Learn directly from the CEO and executive team, gaining experience for future leadership roles within the company or beyond.Ideal Background:

• 5+ years in roles such as Product Management, Program Management, or Management Consulting, ideally with a management consulting, PE, or high-growth startup background (seed to Series C).
• Strong organizational skills and a meticulous approach to deadlines, efficiency, and managing multiple projects and priorities.
• Proven experience in operational efficiency, process improvement, and program/project management.
• Exceptional interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Strategic thinker who can align daily operations with broader company goals, and proactive in resolving inefficiencies.
• Proficiency in AI tools and automation to drive operational innovation.Preferred Qualifications:
  • Experience in a high-growth, fast-paced environment, especially a seed to Series C SaaS startup
  • Familiarity with project management tools and methodologies.
  • MBA or advanced degree in business, operations, or a related field is a plus.Why You'll Love This Role:
    • Mentorship and Exposure: Work closely with the CEO and leadership team, gaining insights into executive strategy and operations.
    • High-Impact Role: Drive meaningful improvements that directly contribute to MileIQ's success and growth.
    • Growth Potential: This role is designed to prepare you for a potential future in leadership, providing exposure to all facets of business operations.If you're highly organized, thrive in a fast-paced, cross-functional environment, and have a passion for operational excellence, we'd love to hear from you!
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Keywords: Nova Talent, Novato , Head of Operational Excellence & Chief of Staff to the CEO, Executive , San Francisco, California