RevOps Second Line Manager

Company: Equifax, Inc.
Location: San Jose
Posted on: November 18, 2024

Job Description:

Are you a data-driven leader with a passion for operational excellence and team development? We are seeking a highly motivated and experienced Second Line Manager to join our dynamic RevOps team . In this role, you will play a crucial part in driving operational efficiency, ensuring service quality, and fostering a high-performing team environment. What is RevOps? RevOps (Revenue Operations) is a strategic approach that brings together all the teams responsible for generating revenue - Marketing, Sales, Product Fulfillment, and Post-Sales Support. By aligning these functions, we create a seamless customer experience and maximize revenue growth. What You'll Do: This role offers a diverse range of responsibilities that blend hands-on operational management with strategic leadership. Here's a glimpse into your daily, weekly, monthly, and quarterly tasks: Daily:

• Monitor and address Quality Assurance (QA) alerts to maintain high service standards.
• Participate in daily stand-up meetings to track project progress and collaborate effectively.
• Conduct coaching sessions to enhance team skills and performance. Weekly:
  • Lead sprint execution, backlog grooming, and sprint planning activities to ensure agile project delivery.
  • Collaborate with HR, QA, and training teams to drive continuous improvement and employee development.
  • Conduct 1-on-1 meetings with team members to provide personalized support and guidance.
  • Attend management meetings and performance reviews to align with organizational goals. Monthly:
    • Analyze operational metrics and KPIs to identify areas for improvement and track progress.
    • Conduct performance evaluations and provide constructive feedback to team members.
    • Contribute to financial forecasting and resource allocation.
    • Organize team-building activities and foster a positive and engaging work environment.
    • Participate in sprint retrospectives to identify lessons learned and drive continuous improvement. Quarterly:
      • Facilitate "Skip Level" meetings and focus groups to gather diverse perspectives and feedback.
      • Participate in Town Hall meetings to communicate updates and engage with the wider organization.
      • Contribute to Business Continuity Planning (BCP) reviews to ensure operational resilience.
      • Engage in one-on-one sessions with stakeholders and the Operations Director to foster strong relationships and strategic alignment. What You'll Bring:
        • Proven experience in a leadership role within a fast-paced operational environment.
        • Strong understanding of agile methodologies and project management principles.
        • Excellent analytical and problem-solving skills with a data-driven approach.
        • Exceptional communication and interpersonal skills with the ability to motivate and inspire teams.
        • A passion for coaching and developing talent. What experience do you need:
          • 10 years of experience in GBS/Shared Services/BPO operations at multinational companies.
          • 4 years of experience as People Manager
          • 4 years of experience across the B2B customer lifecycle. Including Marketing, Sales, Contract Management, Onboarding, SaaS Solutions Fulfillment, Billing, Collections, Cash Application, Customer Success, Post-Sales Services, and/or Renewals.
          • Studies in Computer Science, Engineering, Business, or a related field.
          • English B2+ What could set you apart:
            • B.S. or B.A. degree in Computer Science, Engineering, Business, or a related field.
            • UiPath Studio X Certificate
            • Scrum Foundation Professional Certificate - SFPC
            • French B2+
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Keywords: Equifax, Inc., Novato , RevOps Second Line Manager, Executive , San Jose, California