Field Service Engineer

Company: DiaSorin
Location: San Francisco
Posted on: November 13, 2024

Job Description:

Published on: Oct 4, 2024Country: United StatesCompany: Luminex CorporationJob Category: After Market ServiceEmployment type: Regular Full TimeJob ScopeThe Field Service Engineer provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting, and repair with minimal support.Key Duties and Responsibilities

• Maintain inventory of parts and supplies
• Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.
• Manage an expense account, service tools, and spare parts inventories.
• Interface daily with internal and external customers
• Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
• Meeting daily service repair needs and driving customer satisfaction through service excellence
• Exercising of judgement within defined procedures, standards, and company policies and procedures is mandatory
• Compliance with field service technical standards is required
• Meeting departmental expectations regarding the following:
  • Response time
  • PM completion rates
  • Service callbacks
  • Customer Satisfaction Survey Results
  • Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays.
  • Other duties as assigned.Education, Experience, and Qualifications
    • Technical school or military technical training equivalent in Electronics Technology or Computer Science required
    • Biotechnical training or associate degree or higher in an engineering discipline preferred
    • 1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required
    • High mechanical aptitude and good problem-solving/communication skills (High proficiency)
    • Fluency in English as well as local language of the residential country is required (High proficiency)
    • Knowledge of electronic measuring equipment (Low proficiency)
    • Ability to work with a team (Medium proficiency)
    • Customer relationship skills (Medium proficiency)Licenses and Certifications
      • Valid Passport or eligibility requiredStandard Physical Demands
        • Possible exposure to Chemicals, Lasers, Excessive Noise, etc. - Rarely
        • Possible exposure to mechanical, biologic and chemical hazardsTravel Requirements
          • 75% Travel may be required, including international.
          • Requires travel on short notice; overnight travel may be required depending on service region requirementsWhat we offerReceive a competitive salary and benefits package as you grow your career at Diasorin. Join our team and discover how your work can impact the lives of people all over the world.$75,000/year to $95,000/year + bonus + benefitsIndividual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to salary, Diasorin offers benefits.Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at hrtalent@diasorin.com or 1-800-328-1482 to request an accommodation.The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.
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Keywords: DiaSorin, Novato , Field Service Engineer, Engineering , San Francisco, California