UNIFIED COMMUNICATIONS SERVICES ENGINEER
Company: DaVita Inc.
Location: San Francisco
Posted on: October 23, 2024
Job Description:
Unified Communications Services EngineerIT Voice SystemsFull
Time80616BRJob SummaryThe Unified Communications Services Engineer
will oversee the implementation, maintenance, and operations of the
University's Digital Workplace Unified Communications Services
systems and infrastructure. This role will provide engineering and
technical support for digital workplace communications
infrastructure and services to ensure systems are operating at the
highest efficiency. The Unified Communications Services Engineer
will assist in configuring, troubleshooting, and maintaining
University telephony equipment across multiple platforms in
addition to Zoom Digital Workplace Services. The role may involve
providing technical and training assistance to other IS teams and
ensuring that industry best practices are applied across all
relevant technologies and procedures.
Check all associated application documentation thoroughly before
clicking on the apply button at the bottom of this description.
The Unified Communications Services Engineer will positively impact
UCSF's operations and culture by ensuring UCSF's IS digital
workplace unified communications are integrated and effective in
service of the University's mission. This team member will advance
the University's mission by delivering exceptional information
technology services comprehensively and consistently across
faculty, staff, and students. This role will execute UCSF's vision
while modeling UCSF's culture and values.Salary InformationThe
final salary and offer components are subject to additional
approvals based on UC policy. Your placement within the salary
range is dependent on a number of factors including your work
experience and internal equity within this position classification
at UCSF. For positions that are represented by a labor union,
placement within the salary range will be guided by the rules in
the collective bargaining agreement.The salary range for this
position is $84,400 - $180,000 (Annual Rate).Department
DescriptionUniversity of California, San Francisco (UCSF) is
distinguished as a leading academic healthcare organization, home
to groundbreaking discoveries, world-class education, and
exceptional healthcare services. Infrastructure Services (IS) is
the backbone of the technological infrastructure, assuring the
technical services that enable the academic, medical, and research
missions of the organization. Beyond a focus on maintaining systems
and resolving issues, we are committed to nurturing the potential
of our team members and empowering them to excel. UCSF
Infrastructure Services provides 24x7 support to the University
community, always upholding the highest level of responsiveness and
reliability at all times for our customers. IS values innovation
and excellence in ensuring secure and efficient IT services,
regardless of the hour or complexity of the issue.
The Digital Workplace Services team within Infrastructure Services
is responsible for managing and maintaining UCSF's integrated
communications, collaboration, and audio-visual systems. This
encompasses a wide array of technologies such as telephony,
voicemail, audio visual technology, video conferencing, and
collaboration platforms. The department ensures seamless
connectivity and efficient communication across various
departments, supporting the institution's mission of providing
high-quality healthcare, education, and research. The team plays a
crucial role in implementing and optimizing digital workplace
solutions to meet the diverse needs of faculty, clinicians, staff,
and students, ultimately enhancing operational efficiency and
collaboration within UCSF.Required Qualifications
- Bachelor's degree, or equivalent combination of
experience/training, in one or more of the following fields:
computer science, engineering, computer information systems,
etc.
- 3 to 5+ years Experience working in one or more of the
following fields: unified communications, information technology,
Zoom Digital Workplace, or network operations.
- Ability to perform complex analysis and take a lead role in the
design, specification and installation of distribution and access
electronics. Evaluates and tests new or enhanced electronics and
services. Provides expert advice to users/units on communication
needs.
- Demonstrated thorough knowledge of professional communications
and network concepts necessary to resolve issues using established
parameters, creativity and independent judgment, escalating as
necessary.
- Strong written and verbal communication skills and ability to
communicate technical information and ideas to a diverse community
of colleagues and stakeholders.
- Able to establish and advance positive working relationships
and a strong rapport with team members, stakeholders, and
customers.
- Strong organizational skills and ability to balance competing
priorities and support concurrent projects. Experience working in a
project-based environment using leading project management
practices including schedule management, status reporting, and
communication of project risks and issues.
- Strong demonstrated problem-solving skills; scopes solutions
based on knowledge of available resources and timelines. Ability to
ask questions, gather information, evaluate options, and make
decisions with integrity.
- Experience participating in activities to advance an inclusive
environment that values equity, diversity, inclusion, and
belonging.
- Ability to think creatively and propose innovative ideas,
including the incorporation of new technologies or processes.
Ability to work with agility in a fast-paced environment.Preferred
Qualifications
- Cisco Certified Network Associate (CCNA) or Cisco Certified
Network Professional (CCNP)
- Experience supporting large-scale telephony implementations and
upgrades and delivering reliable, quality service within a higher
education environment.
- Experience supporting large-scale Zoom Digital Workplace
Services and integrations within a higher education
environment
- Demonstrated hands-on experience with network transport,
design, planning, and implementation. Thorough understanding of
various network hardware platforms, network related protocols and
software including understanding of OSI layer 3 protocols at a
basic level and layer 2 protocols at a complex level and related
technical standards critical to the operation of interconnected
networks.
- Knowledge of voice applications and unified communications
service networks, including network appliances (e.g., unified
communications managers, voice switches, media gateways, routers,
load balancers, firewalls, and Zoom Digital Workplace
Services).
- Experience with service management, asset management, and
billing tools (e.g., ServiceNow, Pinnacle). Experience with PBX,
voicemail, call center management, and carrier services (e.g.,
Avaya Communications Manager, 2nd Nature, Avaya Aura Messaging,
Frontier Centrex Manager, AT&T Centrex Manager), and Zoom
Digital Workplace Services.About UCSFThe University of California,
San Francisco (UCSF) is a leading university dedicated to promoting
health worldwide through advanced biomedical research,
graduate-level education in the life sciences and health
professions, and excellence in patient care. It is the only campus
in the 10-campus UC system dedicated exclusively to the health
sciences. We bring together the world's leading experts in nearly
every area of health. We are home to five Nobel laureates who have
advanced the understanding of cancer, neurodegenerative diseases,
aging and stem cells.Pride ValuesUCSF is a diverse community made
of people with many skills and talents. We seek candidates whose
work experience or community service has prepared them to
contribute to our commitment to professionalism, respect,
integrity, diversity and excellence - also known as our PRIDE
values. In addition to our PRIDE values, UCSF is committed to
equity - both in how we deliver care as well as our workforce. We
are committed to building a broadly diverse community, nurturing a
culture that is welcoming and supportive, and engaging diverse
ideas for the provision of culturally competent education,
discovery, and patient care. Additional information about UCSF is
available at diversity.ucsf.edu. Join us to find a rewarding career
contributing to improving healthcare worldwide.Equal Employment
OpportunityThe University of California San Francisco is an Equal
Opportunity/Affirmative Action Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, age, protected veteran or disabled status, or genetic
information.OrganizationCampusJob Code and Payroll Title007566 COMM
AND NETWORK TCHL ANL 3Job CategoryClinical Systems / IT
ProfessionalsBargaining Unit99 - Policy-Covered (No Bargaining
Unit)Employee ClassCareerPercentage100%LocationMission Center
Building (SF), San Francisco, CAShiftDaysShift Length8
HoursAdditional Shift DetailsM-F, 9am-5pm, as required after hours
support
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Keywords: DaVita Inc., Novato , UNIFIED COMMUNICATIONS SERVICES ENGINEER, Engineering , San Francisco, California
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